Episode 30: Know Your Customer

When a receivables insurance/trade credit insurance policy holder submitted a seven figure claim it came to light that they had requested cover on the wrong company because of confusion with the company name. This From the Trenches episode of the TradeSecurely podcast outlines just how important it is to know your customer and verify their business name on all documentation. John Middleton, Vice President, Complex Risk at HUB International outlines how small differences in business names can lead to big problems when submitting an insurance claim.

Read the case study and watch or listen to the podcast below. Read Transcript